Refund and Cancellation Policy
This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. This policy is issued by Pacecode Technology Private Limited for the PartsWale platform. Under this policy:
- Cancellations will only be considered if the request is made within 15 days of placing the order and before the order is dispatched or marked out for delivery. However, cancellation requests may not be entertained if the orders have already been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
- Pacecode Technology Private Limited does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund / replacement can be made if the user establishes that the quality of the product delivered is not good.
- In case of receipt of damaged, defective, or wrong items, please report the issue to our customer service team within 24 hours of receipt of products. The request would be entertained once the seller / merchant listed on the Platform has checked and determined the same at its own end.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The customer service team, after looking into your complaint, will take an appropriate decision.
- In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
- In case of any refunds approved by Pacecode Technology Private Limited, it will take up to 15 days for the refund to be processed to you.
Return Policy
We offer refund / exchange within the first 24 hours from the date and time of delivery in case of damaged, defective, incorrect, or materially mismatched products. If more than 24 hours have passed since delivery, you may not be offered a return, exchange, or refund except where required under applicable law or where a manufacturer warranty separately applies.
In order to become eligible for a return or an exchange, (i) the purchased item should be unused and in the same condition as you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale, then the item may not be eligible for a return / exchange. Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.
You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase.
For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.